When you're calling a customer for the first time, you need a plan. The first few seconds are CRUCIAL.
Here's what you DON'T want to do:
❌ Say you're updating your database
❌ Tell them you're the leading provider of...
❌ Tell them about your market share
You need to give them time to respond to you. Silence is okay, even uncomfortable silence. Agree or disagree?
Would you add anything else to the list? Share with me in the comments!
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